Policies Hub
Transparent, automotive-grade commitments designed to protect our riders. Review our official Zuboo factory warranty protocols, test ride safety rules, invoicing terms, and green battery recycling stewardship.
1. Factory Warranty
2-Year Motor/Battery & 3-Year Chassis Coverage.
2. Test Ride Safety
Helmets provided, closed-course & road protocols.
3. Order & Delivery
Reservation deposits, PDI & vehicle handovers.
4. Battery Disposal
Eco recycling & lithium/lead stewardship in Galle.
Official Zuboo Factory Warranty Policy
Every brand-new Zuboo electric motorcycle and scooter delivered by Udan Enterprises comes with an official multi-tier warranty directly supported by Zuboo OEM manufacturing standards.
2 Years or 20,000 Kilometers
Covers internal motor coil burnouts, magnetic decay, controller failure, and premature battery cell degradation falling below 70% retention under normal charging conditions.
3 Years Frame Integrity Guarantee
Guarantees high-strength carbon-manganese structural steel mainframe tubes and robotically welded joint seams against structural fatigue or cracking under standard road operation.
Warranty Claim Procedure & Preconditions:
- Regular Servicing: The vehicle must receive scheduled routine checkups (3 months, 6 months, and 12 months) at the Udan Enterprises authorized service center in Pinnaduwa, Galle.
- Genuine Zuboo Spares: Replacement brake pads, tires, bulbs, and electrical components must be authentic Zuboo spares certified by Udan Enterprises.
- Exclusions: Warranty does not cover normal wear-and-tear items (tires, brake friction linings, rubber grips), damage resulting from unauthorized speed limiter hacking, pressure washer direct submersion, or off-road stunt riding beyond vehicle specifications.
Free Test Ride Safety Policy
Udan Enterprises offers complimentary, no-obligation test rides across all 9 Zuboo electric models so customers can personally experience electric acceleration, whisper-quiet performance, and regenerative braking.
Presentation of valid original NIC/Passport and Sri Lankan motorcycle license where required for high-speed commuter models.
Complimentary full-face or open-face helmets sanitized between uses are supplied to every rider. Wearing a helmet is non-negotiable.
Initial acceleration and braking are tested on our dedicated showroom surface before venturing onto the designated Kurunduwatta road corridor.
Riders must adhere strictly to the 40 km/h showroom test route speed limit and obey all Southern Expressway / Galle road intersection signals. Our staff accompany every test ride or monitor the perimeter track.
Order Deposit, Invoicing & Delivery Policy
Our sales and vehicle reservation framework is designed to provide full financial transparency from initial booking to final key handover.
Reservation Deposit & Vehicle Allocation
Vehicles are locked in with a formal reservation deposit (typically LKR 25,000 to LKR 50,000 depending on the model). Upon deposit confirmation, an official numbered booking voucher and chassis allocation notice are issued to the customer.
24-Point Pre-Delivery Inspection (PDI)
Prior to handover, our certified technicians conduct a 24-point PDI verification: checking tire bead pressure, hydraulic disc brake fluid, lighting and turn signal relays, full battery charge cycle balancing, and digital TFT calibration.
Showroom Handover & Doorstep Delivery
Customers may collect their fully charged bike directly from our Pinnaduwa showroom or arrange enclosed flatbed delivery across the Galle, Matara, and Hambantota districts at transparent logistics cost.
Environmental & Battery Disposal Policy
At Udan Enterprises, our mission is to eliminate tailpipe emissions without creating secondary environmental harm. We operate a strict, responsible battery stewardship program for both Lithium-ion and Lead-Acid power packs in Galle.
All Zuboo riders can return expired or degraded battery packs to our Kurunduwatta, Pinnaduwa showroom free of charge. We never permit hazardous battery disposal in municipal domestic trash or waterways.
Collected battery cells are transferred to authorized Sri Lankan e-waste recycling facilities licensed by the Central Environmental Authority (CEA) for closed-loop mineral recovery (nickel, cobalt, lead, and plastic).
Battery Upgrade & Buyback Credits
Trading in an old Zuboo battery pack? Receive cash credit toward your new factory high-capacity power pack.
Common Policy Questions
How long does warranty claims processing take?
Most diagnostics are completed within 2 to 4 business hours at our Pinnaduwa service desk. If a replacement motor controller, charger, or battery pack is required under warranty, replacement is typically executed within 24 to 72 hours from factory inventory.
Do I need an appointment for a free test ride?
While walk-in visitors are warmly welcomed at our Galle showroom, booking an appointment online in advance ensures your preferred model (e.g. Zuboo The Tank or GT) is fully charged and sanitized ready for immediate riding.
Can I finance an electric bike with a bank or leasing company?
Yes. Udan Enterprises collaborates with major Sri Lankan financial institutions including Commercial Bank, LOLC, CDB, and LB Finance to provide fast leasing quotations and structured installment options.
Have a specific question about our policies?
Speak directly with our Galle showroom managers for personalized assistance, warranty clarification, or corporate fleet bookings.